Q: I am talking to a customer who claims they never received one of their invoices. What is the fastest way to get them another copy of their invoice?
A: Pull up the customer in Review Customers and click on Drill Down> select Open Items or History. You can reprint invoices (as well as Payment Recaps) from either the Open Items or History Detail views. Simply double-click on the desired invoice (or payment) and a detail window will open. Click the >Reprint Invoice (or >Reprint Payment Recap) button in the lower left corner of the window.
If you want to e-mail the reprinted invoice to the customer, simply select the Email option at the Printer Selection window.