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Customer Support Policies |
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If technical assistance is needed, the following services are available to better serve your business needs. If you
have any questions, contact your local authorized CertiflexDimension Qualified Consultant, or call us at (800) 237-8435.
Standard Support Policies
Standard Support is designed to help customers resolve operational issues in the accounting software, answer
software related how-to questions, and assist with standard installation and configuration. Standard
Support is charged on a per-incident basis.
An incident is defined as a single issue, problem or product usage question that involves a single
topic from a CertiflexDimension menu or report. Technical Service representatives reserve the
right to limit each contact to thirty (30) minutes and determine the number of incidents handled and
billed during each contact.
Standard Support Pricing
Support incidents are available in blocks (4 for $120, or 8 for $200) for customers with a valid Disk Maintenance contract.
Customers without a valid Disk Maintenance contract may be able to purchase an individual support incident. For more information about this service and version availability, please see Single Incident Support Plans
Technical Support prices are subject to change.
Standard Support Procedures
The Versatile Group’s Technical Services Department can be contacted by calling (800) 237-8435. Please have your
registered Company Name, Client Number or Software Serial Number, and all information relating to your question or problem
when seeking assistance.
Your call will be answered by a receptionist and directed to a Support Representative. Return calls are
made in the order the message was received.
It is important to have as much information as possible – including your registered company name, client number or serial
number, any error messages received and the exact process or program executing. A telephone should be within reach of the computer,
whenever possible.
Requests for support can also be emailed to
support@certiflexdimension.com, or faxed to (972) 980-8136.
Other Customer Service Options
Customized Training Services
Improve your productivity and efficiency
by learning new ways to harness the full power of your accounting
software. Reduce the learning curve for new employees, or simply sharpen
the skills of your staff with a custom training session tailored to your
exacting needs. Call for details.
Custom Software Modification
Need a special function or report? Our
Custom Programming Department stands ready to assist. No job is too big or
too small.
Advanced Technical Assistance
A consultative telephone support service available on an hourly fee basis. This service provides support
beyond the basic functionality of how-to or break-fix product maintenance needs. This service includes
working with an in-house specialist on issues such as hardware and networking questions, platform and product
migration, and Pervasive client/server installation, configuration and implementation. The rate for this
service is $175.00 for the first hour and $100 each hour after.
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