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Single Incident Support Plans |
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Single Incident Support offers technical assistance to customers not currently subscribing to
Disk Maintenance service. Single Incident Support charges vary depending on the
CertiflexDimension version for which assistance is requested and is generally three to
eight times more expensive than support incidents
available with Disk Maintenance. For more information about enrolling in Disk
Maintenance, contact the Sales Department at 1-800-CERTIFLEX.
Technical Support Policies Recap
Standard Support is designed to help customers resolve operational issues related to
their accounting software, answer software how-to questions, and assist with standard
installation and configuration. Standard Support is charged per incident.
An incident is defined as a single issue, problem or product usage question
involving a single topic from a CertiflexDimension menu or report. Technical
Service representatives reserve the right to limit each contact to thirty (30)
minutes and determine the number of incidents addressed and billed during each contact.
Technical Support is available Monday-Friday from 9:00 AM to 5:30 PM Central Time. Call 1-800-237-8435
to speak to a technical support representative. Please be prepared to provide your
Client ID Number and Software License Key when calling.
Single Incident Support is
governed by the following additional guidelines:
- Single Incident Support requests must by prepaid with a credit card prior to commencing.
- Single Incident Support charge for CertiflexDimension 9.0 is $95.00 per incident.
- Single Incident Support charge for CertiflexDimension 8.0 are unavailable.
- Single Incident Support is for technical assistance only. Product updates or corrections are
not available without subscriptions
Obsolescence Policy
No maintenance contract or standard support services are available for CertiflexDimension 8.x or prior
versions. If you are continuing to use one of these outdated versions, it is
strongly recommended that you upgrade to a supported version as soon as
possible. Optionally, you can call 1-800-237-8435 and ask for a
Request for Special Engineering Assistance for Obsolete Products
form. This form outlines some general guidelines for continuing to use obsolete products.
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